30-day returns
You may ask to return an eligible item within 30 days after delivery. Start the request through the Contact page and include the order number, item, and reason for the return. Wait for return instructions before sending a parcel so it can be identified and processed correctly.
Return condition
Unless an item is faulty, damaged, or incorrect, it should be unused, clean, complete, and returned with its original packaging and included parts. Kitchen products that have been used with food, opened hygiene-sensitive items, personalized goods, and items marked final sale may not be eligible for a change-of-mind return where the law allows that restriction.
Damaged, faulty, or incorrect items
Contact us promptly if an order arrives damaged, appears faulty, or contains the wrong item. Describe the issue and keep the product, packaging, and delivery materials while we review it. We may request photographs or other reasonable information before arranging a replacement, repair, return, or refund.
Return delivery
Return instructions will explain the available method and whether return delivery costs apply. When a return is due to damage, a confirmed fault, or our fulfillment error, we will provide the remedy and cost treatment required by applicable consumer law. For eligible change-of-mind returns, return delivery costs may be the customer's responsibility unless stated otherwise during the return process.
Refunds
After an accepted return is received and inspected, we will confirm the outcome. Approved refunds are sent to the original payment method where possible. Payment providers and banks control how long the credited amount takes to appear after the refund is issued. Original delivery charges are refunded only when required by law or confirmed as part of the approved remedy.
Consumer rights
This policy does not remove rights or remedies that apply under mandatory consumer law. If a legal right gives you a longer period or a different remedy for faulty or misdescribed goods, that right continues to apply.