Where we deliver
Available delivery countries and regions are determined by the delivery address and the options shown in the store. If checkout does not offer a delivery method for an address, we cannot confirm delivery to that address through the current store setup.
Processing and delivery estimates
We prepare paid orders for dispatch as promptly as practical. The delivery methods, charges, and estimates available for your order are shown at checkout before you place it. Estimates are not guarantees and may change because of weekends, public holidays, carrier capacity, weather, customs processing, or events outside reasonable control.
Tracking
When a carrier provides tracking, the shipment details are added to the order information or delivery message. Tracking can take time to update after a parcel first enters the carrier network.
Addresses and delivery attempts
Check the delivery name, address, postcode, and contact details before placing an order. Use the Contact page immediately if you notice an error. We cannot guarantee that an address can be changed after fulfillment has started. Additional costs caused by an incorrect or incomplete address may need to be resolved before redelivery.
Delays, loss, and damaged parcels
If tracking has not updated for an unusual period, a parcel is marked delivered but cannot be found, or the outer parcel arrives visibly damaged, contact us with the order number and relevant details. Keep the packaging and item while we review the issue with the carrier.
Duties and import charges
Where cross-border delivery is offered, taxes, duties, or handling fees may depend on the destination and checkout arrangement. Charges not collected by the store may be requested by local authorities or the carrier. The checkout and delivery information available for your destination should be reviewed before ordering.